Go to: C:\Program Files\ApproveIt\, or C:\Program Files (x86)\ApproveIt\, double-click the icon that looks like a wrench titled: "AprvCfg.exe". hein lay 23,579 views 4:03 Updating an SCR331 CAC Reader Driver - Duration: 8:44. BACK TO TOPDistorted/Overlapping Text on the Login Page - or - The Page Refreshes to the DoD Warning Banner After Choosing “Login”Users may encounter display or functionality issues with the DAU Your cache administrator is webmaster. weblink
PLEASE NOTE: ApproveIt 6.1 & 6.5 are the only versions that will work with Lotus Forms. I hope one of these will answer whatever problem you are having. Follow these instructions: Log into your AKO/DKO account with your CAC. NOTE: Look at #2 below and here for troubleshooting tips. http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/internet-explorer-cannot-display-the-webpage-when/169dd588-9b87-4e6d-a840-f0eac5c175d3
Solution 4-1: Make sure the ActivIdentity Shared Store Service is started. If you are a Windows 8 / 8.1 user and are having problems digitally signing PDFs, make sure you have Adobe Reader installed. Be patient. Click the Delete... (button) under the Browsing history section.
CAC / CAC READER back to top Problem 1: The CAC reader driver did not automatically install correctly Solution 1-1: Go to Device Manager (Instructions are on the CACDrivers If you’re receiving a warning that our site is untrusted/insecure, your computer may not have the latest version of the DoD Root Certificates.Most users that encounter related certificate problems are using Theta Box 4,611 views 1:19 PC/SC Smart card reader installation troubleshooting - Duration: 9:17. Activclient Windows 10 Click on ‘Account Settings'.
Loading... Military Cac Windows 10 How to Remove 159,992 views 1:08 how to fix internet explorer this page cannot be displayed or proxy server windows 7or 8 - Duration: 7:15. Step 2: Start task manager, here's how Step 3: Click the Processes (tab), Right click on masqform.exe and uncheck virtualization. https://militarycac.com/faqs.htm Original instructions that can Solution this problem 4. ****MUST DO THIS STEP**** after renaming the old profile.
Problem 22: Receive: "Could not initialize installation. Ako Help Desk Please contact your local Registration Authority (LRA) or Verifying Official (VO) to obtain a new certificate or CAC card. Problem 3: When installing ActivClient, receive "This application has failed to start because MOZCRT19.dll was not found. Problem 7: You are not receiving the standard "Insert Card, or press Ctrl Alt Del" message when using Windows Vista or Windows 7 on a Government Computer.
Users with Internet Explorer 8+ may need to enable their browser’s Compatibility View setting for the login page to display and function as intended.
Disclaimer ACRONYM Reference Page Last Update or Review: Monday, 16 May 2016 20:25 hrs The following domain names all resolve to the same website: ChiefsCACSite.com, CommonAccessCard.us, CommonAccessCard.info, Ako Page Cannot Be Displayed Read more at: https://chess.army.mil/CMS/A/Silanis_FAQs Problem 9: Approve It tab does not show up in Microsoft Word 2007 or Excel 2007. Active Client Windows 10 Solution 22: Create a new profile on your computer and install ApproveIt from the new profile.
Problem 20 (Fix for Government computer): After installing Adobe Acrobat Reader X, users are not able digitally sign forms in Lotus Forms Information / Solution 20: When Acrobat Reader X APPROVE IT / eSign (No longer used by the Army) back to top The ideas on this website are from my personal experience. Your cache administrator is webmaster. Disclaimer: These fixes are for Home Users Only. Cac Card Credentials Could Not Be Verified
Watch Queue Queue __count__/__total__ Find out whyClose Make Internet Explorer work with Government websites Michael J Danberry SubscribeSubscribedUnsubscribe962962 Loading... Select the icon for the Virtual Campus. Commercial: 866-335-ARMY(2769), Select Option 3 for AKO b. check over here Solution 18-5: Follow this guide for modifying the ApproveIt install Solution 18-6: Create a new profile and install Lotus Forms and eSign from the new profile.
Provided by CPT H Solution 6-3: 64 bit systems IBM Forms Viewer 4.0: Copy and paste libeay32.dll from C:\Program Files\ApproveIt to the following folders: C:\Program Files(x86)\IBM\Forms Viewer\4.0\extensions and to C:\Program Dod Certificates Problem 5: "Unable to complete operation; an ApproveIt component (ApproveIt FrameworkResource.dll) is missing or corrupt" Solution 5-1: Restart the computer. Solution 5-2: Follow guidance in this PDF, or watch this video Solution 5-3: If you insist on using Firefox, follow this guidance AFTER you get it working with Internet Explorer.
The following is what Julie has done in all cases and fixed the problem quickly.BLUF: When the program opens, it looks for the actual entries in the shell folder registry key I was not allowed to complete the online paperwork to renew my CAC without an email address with CTR in it, but I don't have one and won't automatically get one This feature is not available right now. Army Enterprise Email Solution 7: Press
, it will then ask you for your Smart Card.
Problem getting security information from your computer. Solution 1-2: If you have an SCR-331 CAC Reader and using Vista, Windows 7, or 8, and are still having problems getting the reader to be recognizedby ActivClient, or your CAC Watch QueueQueueWatch QueueQueue Remove allDisconnect Loading... this content Solution 4-4: Follow these instructions for modifying your registry to make the Smart Card service start. .
Solution 1-1: If using IE 8, 9, IE 10 See here for instructions for using Compatibility View Solution 1-2: If using Firefox, Chrome, Safari, or Opera you will need to Solution 1: Yes you can. Solution 2-1: Have another person logon to the computer with their CAC and update the DoD Certificates, instructions Solution 2-2: This error is mostly seen when a Soldier tries to AKO All Army Knowledge Online problems and Solutions are located on this page.
Enter a new password following the directions on the screen into the fields "New Password" and "Confirm New Password". Solution 6-1: Step 1: Open Lotus Forms Viewer (not a specific form). If your account is listed as an Army volunteer, Guest, family member, retired, or other military branch, you will not be able to download the file from AKO. TROUBLESHOOTING CAC ACCESS TO AKO OWA (OUTLOOK WEB APP) WITH YOUR CAC CAC-ONLY LOGIN JOINT KNOWLEDGE ONLINE CAC LOGIN TROUBLESHOOTING COMMON ACCESS CARDS Army Enterprise Email Login ACCESSING ENTERPRISE EMAIL (OWA)
Answer 6: If you are dual account holder (i.e. An alpha-numeric error message (ex. Verify "LOCAL SERVICE" exists, if it doesn't, click "ADD" In the large white box type "LOCAL SERVICE" IF your computer is part of a domain, you will need to add If you have your administrator's help, you can decrypt all of your user data, then be able to logon to the computer again.